Returns & Exchanges

At The Mango Factory, we strive for peak freshness in every shipment, but if your tropical treats arrive in less-than-perfect condition, we are committed to making it right. Due to the perishable nature of our fruit, please contact us within 24 hours of delivery for any quality concerns.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the damaged or unsatisfactory mangoes immediately upon arrival to help us process your claim.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the attached photos of your produce.

• 3.
  Quality Review

  Our quality assurance team will review your request within 48 hours to determine if a replacement or a refund is the best solution for your case.

• 4.
  Resolution Delivery

  Once approved, we will either ship a fresh replacement box at no extra cost or issue a full refund to your original payment method.