Frequently Asked Questions
Everything you need to know about our fresh mango treasures.
How do you ensure the freshness of the mangoes during shipping?
We harvest our mangoes at the peak of maturity and use temperature-controlled packaging and expedited shipping to ensure they arrive at your doorstep fresh and ready to eat.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or spoiled, please contact us within 24 hours with a photo for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure the shortest transit times and maintain the highest quality standards for our fruit.
Are your mangoes organic or chemically treated?
The Mango Factory works with sustainable farms that prioritize natural ripening processes. Our premium selection includes both certified organic and pesticide-free conventional varieties.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our facility, you will receive an email with a tracking number so you can monitor its journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.